1. Are your perfumes and beauty products original?
Yes! At Perfumias, we only sell 100% authentic and original products sourced from trusted suppliers. We do not deal in replicas or imitations.
2. Do you ship internationally?
No, currently we only ship within the USA.
3. How long does delivery take?
Orders are processed within 1–2 business days. Delivery typically takes 3–7 business days across the USA, depending on your location.
4. Can I return or exchange a product?
Yes, we accept returns within 14 days of delivery if the product is unopened, unused, and in its original packaging. Due to hygiene reasons, opened fragrances, cosmetics, or personal care items cannot be returned.
5. What if I receive a damaged or wrong item?
If you receive a defective, damaged, or incorrect item, please contact our support team immediately with your order details. We will arrange a replacement or refund.
6. How do I track my order?
Once your order is shipped, you’ll receive a tracking number via email/SMS so you can follow your delivery in real time.
7. Which payment methods do you accept?
We accept credit/debit cards and secure online payment gateways.Â
8. Can I cancel my order after placing it?
Orders can be canceled only before shipment. Once shipped, cancellations are not possible, but you can request a return after delivery (subject to our return policy).
9. Do you offer gift wrapping or custom notes?
Yes! You can request gift wrapping and add a personalized message at checkout — perfect for birthdays, anniversaries, or special surprises.
10. How can I contact customer support?
You can reach us via support email/phone/WhatsApp], and our team will be happy to assist you.